Senior Technical Support Engineer (Assurance)

Recruiter
Search Consultancy
Location
Doncaster
Posted
11 Feb 2018
Closes
16 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
POSITION: Senior Technical Support Engineer

REPORTING TO: Technical Support Manager

LOCATION: Doncaster

SALARY: DOE

OUTLINE: As a member of the Engineering Team you will contribute to the development and growth of business, managing and resolving a range of technical issues within the Engineering Assurance team including configuration control. Ensuring products and services are in accordance with national and internationally recognised standards and specifications.

ROLE RESPONSIBILITIES:-

* Engineering configuration management.
* Product safety and reliability.
* Product integrity and specification management.
* Technical query resolution.
* Participate and support the development and implementation of business strategy for the UK and targeted overseas territories.
* Ensure products and services are procured in line with recognised safety standards and specification requirements both nationally and internationally.
* Apply engineering change control procedures and processes associated with Engineering Assurance activities and liaise with other business functions as required.
* Investigate and resolve technical issues and facilitate / lead technical reviews within the Engineering department. Lead/Support technical investigations
* Review and adopt information regarding changes in industry Legislation and Standards to ensure product compliance.
* Manage Technical Support Help Desk ensuring KPIs are delivered in accordance with policies and procedures.
* Deputise for the Technical Support Manager.

ESSENTIAL CRITERIA:-

Educated to min HNC in Mechanical/Electrical Engineering or similar

* Document control experience
* Configuration management experience
* Excellent written and verbal communication skills
* Good organisational skills
* Ability to manage change effectively
* Utilisation of problem solving techniques

DESIRABLE CRITERIA:-

* Team player
* Rail Industry Experience
* Foreign language skills
* Previous technical support role experience

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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