VME 1st Line Support Operational Analyst
1st line VME Support Operational Analyst's required with extensive VME (OpenVME) experience including skills for SCL, IDMSx (incl. stopping and starting TPs and VMs), ALTADATA, Production Execution Scheduler (PXS), managing of filestore, SuperNOVA System Management and Technical Support, VITAE and ActiveConductor, Object Control File (OCF). • Hours: 28 Days Rota • 5 Day Shifts – 7AM to 7PM • 6 Days Off • 4 Night Shifts 7PM to 7AM • 4 Days Off • 2 Day Shifts – 7Am to 7PM • 1 Day Off • 3 Night Shifts – 7PM to 7AM • 3 Days Off • The Rota will repeat The responsibilities of the First Line Support Operations Analyst include, but are not limited to: • Analyses, assesses impact, documents and implements changes based on requests for change. • Understands IT Operations’ processes and how this supports the end user community • Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution in conjunction with specialist support teams. Facilitates recovery, following resolution of incidents • Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved • Initiates and monitors actions to investigate, analyses patterns and trends and resolves problems in systems, processes and services. Determines problem fixes and/or remedies. Assists with the implementation of agreed remedies and preventative measures • Takes inputs and establishes coherent frameworks that work • Uses database management system software and tools and knowledge of logical database schemata, to investigate problems and collect performance statistics and create reports • Carries out routine configuration, installation and reconfiguration of database and related products. Optimises database performance and forecasts resource needs • Reviews requirements and specifications, and defines test conditions. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work • Knowledge of a service management framework (e.g. ITIL) terminology, structure and basic concepts, and comprehend the core practices for service management • Ensure alignment to standard configuration management practices and procedures in order to identify, track, log and maintain accurate, complete and current information. • Controls IT assets in one or more significant areas • Produces and analyses registers and histories of authorised assets and verifies that all these assets are in a known state and location • Understands core technical concepts related to their role and is able to apply them with guidance • Identifies improvements and supports proposed solutions through to implementation by supporting the organisation and introducing more effective and efficient solutions (people, processing and tooling) to deliver increased automation • Has the skill to independently support and maintain a product. CV Submission Deadline: Thursday 11th January 2018 @ 12.00 GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.