Technical Support Manager

Recruiter
The One Group
Location
Cambridgeshire
Posted
11 Feb 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
My client is a leader in their field and looking for a Technical Support Manager, to manage the service desk and take on exciting and challenging projects. The ideal candidate will be a Service Desk Manager with extensive experience of change management and turning a service desk around. The customer journey and customer experience is a key component to the role and must be at the forefront of your mind throughout your work. Qualifications ITIL STEM 2 years Help Desk Management Responsibilities * Lead the support function, driving customer loyalty through service excellence to our global customers * Create a great working environment, promoting personal development, creating a culture of continuous improvement and collaboration to develop a high performing team. * Determine the vision for GIS support and develop operational plans to achieve * Develop processes and procedures that support the vision & manage the transition process Job benefits * Private Health care * Bonus Structure * Pension * Progression opportunities With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical. Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands. We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace. This isn't just recruitment, it's: Recruitment as it should be. For more information, call us or visit our website at www.theonegroup.co.uk

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