Studio Engineer

Recruiter
Gi Group
Location
Buckinghamshire
Posted
11 Feb 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
Studio Engineer Buckinghamshire/London (This role requires travelling to different sites) My client is a global expert in connectivity and data management services, with a clear focus in the media and entertainment industry. They are looking for a Studio Engineer to join the team and provide unrivaled technical support. The Role * Be responsible for face-to-face, telephone and email support to clients and attending client meetings to provide technical support to the studio coordinator as required * In depth troubleshooting of customer faults and issues * Provisioning of new customer services and upgrades both remotely and at studio locations. * Physically provision and decommission of services * Working with various teams, where appropriate, ensure that documentation is available and accurate for internal technical systems, customer facing reporting systems and service level documentation. * Installation, configuration and on-going maintenance of equipment including wireless access points, switches and firewalls * Maintain close links with global support teams and engineering to ensure studio knowledge is shared throughout * Troubleshoot connectivity issues * Decommissioning of customer services * To act as a technical escalation point * To aid in the training of studio support engineers and advise on their development * Opportunity for additional remuneration and professional challenges through out of hours engineering projects Essential Skills * Ability to terminate Cat5e/Cat6 * Experience with networking devices and concepts: Juniper, Brocade, HP, Dell, Cisco, MRV, Palo Alto * Familiarity in determining cable runs through occupied spaces, and installations utilising ducts, ceiling voids, and trunking. * Networking - TCP/IP * An understanding of wireless networking * Knowledge of firewalls, antivirus, passwords * Experience in System Administration of OSX or Linux The Person * 5-years industry experience with a track record of success. * First class interpersonal, communication and leadership skills at all levels within an organisation, across all departments and professional disciplines. * Practical, hands on approach to problem solving * Ability to work at heights * Must have a valid driver's license as this role requires travelling between sites.

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