E-commerce Associate

Tower Boots London Ltd
London (Central)
11 Feb 2018
16 Mar 2018
Contract Type
Full Time


Multi-Award winning Independent Footwear Retailer, TOWER London, was founded in 1980. A trailblazer in London’s independent footwear retailer scene, TOWER London is fast becoming THE go-to destination for footwear and accessories for men, women, and children from the likes of Converse, Vans, Timberland, Dr. Martens, Kickers, Lacoste and Hunter.

With two operating offices in Shoreditch (Headquarters) and North London (Distribution Centre), we are a diverse company that prides itself on its work ethic, service to customers and our dedication to being the best in the industry

As a highly professional company, TOWER London is looking for a like-minded candidate


  • The role will suit a highly entrepreneurial graduate with strong e-commerce skills, or an individual with experience in online retail, ideally within footwear or fashion
  • Hard working with ability to multi-task
  • Creative copywriting experience, with ability to follow and interpret brand guidelines
  • Photoshoot styling experience
  • Experience with a Content Management System, we use Magento
  • Experience with a CRM system is preferable but not essential
  • Strong knowledge of social media platforms and WordPress
  • Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  • Experience using Google Docs
  • University degree or industry standard qualification is preferable but not essential


  • Daily merchandising of the TOWER London website - ensuring all new, most profitable, and relevant product is correctly positioned within website categories
  • Manage intake of all new and refill products via stock management spreadsheet on to the website, ensuring correct categorization and configuration of products, and escalating issues as necessary
  • Planning and authoring on brand content across all TOWER London social media platforms including Facebook, Twitter, Instagram, Google+, Polyvore, YouTube and Pinterest
  • Work with photography and design team, and brand partners, to ensure constant flow of quality content for social media posts, including working with Buying Team and Online Marketing Manager to select product, style, and coordinate photographic shoots
  • Monitor all social media and review channels for TOWER London mentions and customer issues, responding or escalating as necessary
  • Weekly reporting of all social media activity, including follower growth, engagement, mentions, trending customer issues
  • Identify and recommend new social media activity or platforms, execute agreed activity
  • Conduct competitor and market research and analysis on behalf of Online Marketing Manager
  • Assist Online Marketing Manager developing marketing proposals for TOWER London’s brand partners
  • Management of TOWER London’s presence across shopping and review platforms, ensuring content is on brand, accurate and consistent. And ensuring all reviews are responded to in timely fashion
  • Assist with day to day management of TOWER London’s advertising partner campaigns
  • Ad hoc reporting and analysis as requested by management team
  • Oversee Intern Staff tasks
  • Creation of proposal documents for brand partners and industry award entries

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