Field Services Team Leader

LG Recruitment Limited
11 Feb 2018
21 Feb 2018
Contract Type
Full Time
About the role

My client is rapidly expanding at present and is now looking for a field services team leader to join their friendly, ambitious team. The ideal candidate will have a background in a technical support or IT installs role.

Some of the technologies you would be expected to deal with include: Microsoft Windows Server and desktop OS, IP Phones, Printers, Desktop and server hardware. There would also be a strong need for a good base networking knowledge and this would be mainly, but not limited to, Cisco.

Key Responsibilities:
  • Technically assist, diagnose and fix IT issues for the field services team
  • Improve and maintain additonals to a strict Service level agreements (SLA)
  • Team management
  • Ensure jobs are carried out within the allocated install time
  • Ensure customer satisfaction.
  • Plan development of the team.
  • Team Incident management
  • Team SLA Management
  • Support customers and provide a great level of customer service
  • Profitability
  • Reporting
Essential skills:
  • At least 3-year experience in IT
  • Integration skills and working with different departments (Provisioning, First line, Escalations team, Team networks and Customer services)
  • Good understanding of general server, storage, and networking technologies
  • Good communication skills
  • Good documentation skills
  • Customer focused
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
Highly desirable:
  • CCNA or equivalent qualification would be an advantage
  • VMWare Virtualisation
  • Mitel
  • Strong troubleshooting ability

For more information call Daniel Edgar on or if this is the ideal role for you, apply online today!

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