Claims Advisors

Independent Appointments Ltd
11 Feb 2018
16 Mar 2018
Contract Type
Full Time

Independent Claims Management company seeking to expand their claims team to continue record of success and growth. As part of a supportive team, will manage new client claims and enquiries. Operating across a wide range of legal services including personal injury claims, employment law, conveyancing and wills and probate matters, the position offers the potential to develop in a variety of different areas of the law.

The role involves;
Responding to a consistently high volume of incoming enquiries that will be processed over the phone;
Processing enquiries in accordance with service standard etc;
Identifying the enquiries which meet strict criteria and introducing those clients to specialist panel solicitors;
Building effective relationships with clients by use of appropriate questioning, clarification and language;
Use of computerised system to record claims from being received to the transfer to solicitors;
Selling the benefits to clients about using company services.

The successful candidates must demonstrate a record of achievement against the following criteria:
Essential - Minimum of 5 GCSEs (including English and maths), Desirable: law degree, postgrad Diploma in Legal Practice or equivalent;
Desirable: proven record of either a client facing role within claims/legal services or a customer services position (preferably telephone based) dealing with a high volume of enquiries in a professional/financial services environment;
Skills: commitment to delivering excellent customer skills, ability to engage with customers and colleagues, listening/communication skills, ability to remain calm, build client rapport, organise work, meet targets and display attention to detail.

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