FNOL (First Notification of Loss) Claims Advisor

11 Feb 2018
16 Mar 2018
Contract Type
Full Time

Do you love talking to people and want to be paid for it?

Do you like helping others?

Do you want to join a successful growing business, who will invest in you and make sure you reach your true potential?

Do you want to take that first step into a role which offers a career, development and future prospects?

Do you want to be empowered, respected and invested in - with your personality encouraged?

Yes? Then we want to hear from you!

We're looking to continue our rapid growth and recruit new talent to join us on our exciting journey at our newly refurbished and open plan office location in Central Norwich. We currently have vacancies for:


Your role will be to receive incoming claims calls, ensuring they are processed accurately and efficiently, while providing excellent customer service and good business outcomes whilst demonstrating the values of Coplus. Whilst we deal with a variety of insurance types, within this role you will be dealing with predominately motor related claims.

Duties and Responsibilities will also include preparing outgoing correspondence, meeting company SLAs and maximizing credit hire and repair referrals and recommendations to panel solicitors.

Ideal candidates will have a customer centric approach with excellent communication and listening skills, able to demonstrate empathy for our clients in potentially distressful circumstances. They will show an ability to engage with customers and draw key information from the individual and other sources in order to progress the claim efficiently whilst working under pressure in this fast paced environment. Experience in insurance or claims is not necessary as full training will be provided.

Various Shift Patterns Available (Normal pattern 0900 - 1730 Monday to Friday (one late shift per week 11:30 - 20:00, One half day Saturday one week in 4)

What can you expect?

  • Starting salary between £15,000-£18,000 per annum (DOE) with annual review.
  • Contributory Pension.
  • Life Assurance of 4x annual salary.
  • Private Health Care Insurance after 12 months employment.
  • 22 Days Annual Leave, plus statutory bank holidays with additional holiday awarded up to 5 years service.
  • Central Norwich location in Norfolk Tower, Surrey Street.
  • Close proximity to Bus station.
  • Travel Loan Scheme.

What do we do?

At Coplus, we provide a complete claims handling package starting at First Notification of Loss (FNOL) to full claims management solutions. Our offering also includes a wide variety of core and add on insurance products to the insurance broker markets in both Motor, Commercial and Personal Insurances.

How do we do it?

High quality service and client satisfaction is at the forefront of our business.

It is this ethos that is circulated throughout the company and provides the basis of our products.

However, at the core of our success is our people. We are committed to creating a happy place for happy people, and are accredited as an 'Investors in People' organisation.

Our Values

  • We have a shared purpose.
  • We make a difference.
  • We show professionalism.
  • We put customers first.
  • We are always improving.

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