Working as part of the B2B Collections Team you will be responsible for the collection of debt relating to B2B customer invoices and the resolution of queries relating to B2B invoices.
- Cash Collections - Overdue Debt/Over Credit Limit/New Orders
- Credit Approval - Liaising with Sales Reps and Customers. Marking up claims.
- Taking Card Payments
- Obtaining Remittances
- Marking up payment Promises & Remittances. Also exporting orders for approval.
- Log any new disputes identified during calls and maintain dispute fields.
- Repayment of any rejected Debit Notes
- Maintaining Credit Hold functionality
- Query Identification & Resolution-liaising with sales and customer
- Raising manual transactions including Sonicwall Credits.
- Tracking and collating export documentation.
- Allocating payments (Support at EOM and peak periods)
- Maintain debit note PO field according to reporting requirements.
- Direct Debit query & payment admin.
- C.I Operational enhancements, e.g. Understanding the operational changes within the B2B Sector and working with internal and external partners define and review current processes to accommodate a solution that suits both the business and the customer.
- External & Internal Calls
- Credit Limit issues - Work closely with Credit Assessment & Sales
- Copy Correspondence Invoices & Statements
- Issue Dunning Letters
- Manage Customers with Cash flow
- Identification of Late Payers. Proactively convert customers back to paying to Terms
- Proactively convert customers to Direct Debit
- Seek Enhanced Payments for Year End
- Develop and maintain strong customer relations
- Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.
- Adopting the following competencies;
- Ability to build strong relationships with stakeholders [Sales, Customer Service, A.P. Finance, Commercials, Purchasing and Customers] to ensure that communications and relations are effective.
- Communicated Effectively
- Customer Focus
- Ensures Accountability
- Manages Complexity
- Optimises Work Processes