Customer Service Trainer

NMS Recruit Limited
Higher Ferry
11 Feb 2018
16 Mar 2018
Contract Type
Full Time

A Customer Service Trainer is required for this leading employer based in Chester.

The main purpose of the role is to design, deliver and implement bespoke training programs across operational areas, using different training methods and taking into account different learning styles to engage, motivate and meet the training objective.

To build, implement and maintain a training and skills matrix across the operational areas of the business and assist line managers with the design, monitoring and progression of development plans, linked to the needs identified from the matrix and appraisal process in order to assist effective employee development and succession planning.

A key part of the role is to deliver classroom training and coaching to new team members and identify and provide skills development and refresher training to existing team members.

To be suitable for this role you must have previous experience gained with a customer focused environment.

This is a permanent role and offers a salary of £24,600 plus excellent benefits including annual bonus, private medical insurance and long service awards.

Email your CV today to be considered for this great opportunity - if you do not hear from us with 3 working days please assume you have not been successful.

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