Desktop Support Manager

Recruiter
Aon
Location
Farringdon
Posted
11 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time
Responsibilities

Desktop Support Manager



We’re hiring!



Aon are currently recruiting a Desktop Support Manager to join our team in London. The Colleague Technology Services Team Leader will be primarily responsible for supporting the business in the provisioning of technical support to Aon business departments, within the deskside environment. To provide administrative IT support, and leadership guidance for the support team. To communicate appropriately to internal and external parties during BAU or Work Request based activities.

About Aon



Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.



Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.



About the Role



As a Colleague Technology Services Team Leader some of your key responsibilities will involve:

Process Analysis:
Responsible for managing and maintaining all desk-side technologies.Prioritise team workload and manage customer expectations.Proactively participate in internal meetings.Plan, organise, track and record the supply of IT equipment, as per agreed Aon processes and procedures.Maintain detailed records for IT equipment control in the deskside environment as per agreed Aon processes and procedures.Supplier Management; managing service provided by 3rd party suppliers.Produce and analyse data for Aon managers.Manage stock control at all offices, ensuring appropriate levels of IT stock are hel. Assist in the liaison with other business units to forecast requirements, to meet targeted deadlines.Fully support all IT equipment relocation and provisions – moves, IMAC requests etc.Manage the movement of hardware within and between offices.Assist in maintaining full legal complicity of Aon installed software.Assist in maintaining security over Aon IT hardware assets.Manage the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to WEEE regulations.Assist in co-ordinating training to add to the overall skill levels of the Colleague Technology Services team.Provide leadership and guidance through coaching for the Colleague Technology Services team.Performance management of Colleague Technology Services team.Responsible for queue management, for all incidents and service requests....

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