Field Engineer

Recruiter
GCS Recruitment Specialists Ltd
Location
Farringdon
Posted
11 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time

Field Engineer

Salary: £20,000 - £25,000

Location: London/Thames Valley

Job Role & Responsibilities:

My Client are seeking a technically literate, highly motivated Field Engineer to provide technical support to four key clients. Your tasks will involve responding to and resolving technical calls working closely with the onsite team, you must be highly motivated and responsive to customer needs. You will need to work closely with the other Helpdesk team members and the Service Delivery Management, to ensure customers receive the highest level of service

Main responsibilities

  • To ensure that all calls to the helpdesk are logged and responded to within pre-set service levels
  • Identify relevant problem types and associated priorities
  • Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call logging system in a clear and concise format
  • If necessary, progress calls to other departments or third parties for further investigation ensuring regular updates and working towards a prompt resolution
  • Undertake proactive calls to make customers aware of known issues before they have to call the helpdesk
  • To play an active role within the Helpdesk team, remaining flexible to support others during busy periods
  • Actively strive to improve technical ability by self-study, organised in-house training and attendance of external courses

Technical Skills

  • Active Directory
  • Exchange
  • Windows 10
  • Working towards MCSE

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