Enforcement Officer- Kingston Upon Thames
£29,020 per annum based at County Hall, Penrhyn Road, Kingston upon Thames, Surrey, KT1 2DN. This position is based inside one of our main area offices, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception.
Flexible working supported where possible, laptop and mobile supplied. 24 days annual leave, local government salary-related pension offered, discounted child care vouchers as well as the option to join the car lease scheme. For more information, please visit MyBenefits for Surrey County Council staff.
About the Role
Our Property Department is part of the Orbis partnership, which encompasses Surrey County Council, East Sussex County Council and Brighton & Hove City Council. The purpose of this partnership is to deliver greater value for our councils, residents and customers by increasing efficiencies and exploiting the benefits of sharing people, resources and technology.
We are looking for an Enforcement Officer to join us in the Property Department within Surrey County Council, based in Kingston upon Thames.
This is an exciting opportunity to join the Property Orbis Partnership. As an Enforcement Officer you will be responsible for identifying, monitoring and resolution of unauthorised encampments on Council owned land, encroachments and other breaches of legal conditions on the County Council’s property portfolio. You will promote the overall development of good working and will have the ability to build customer-focused relationships with external parties (typically adjoining owners, the public, utility providers, prospective purchasers and tenants). You will also provide support to the team on property management matters.
You will be required to:
- Take appropriate action to deal with unauthorised encampments in line with policy and procure works to maintain, clear up and secure premises.
- Undertake inspections of property, identify and deal with boundary and encroachment issues by considering a range of options.
- Liaise with managers, partner organisations, the public and Members to provide information and aid strategic decision making.
- This post has been created specifically to protect the Council's property assets from unauthorised use by way of encroachment or encampments. It is important that the post holder is responsive, whilst providing strong negotiations skills, in an environment that can often prove to be very challenging and demanding.
You will be a self-motivated and committed individual who will be able to work within a small team and take the initiative.
Knowledge and experience required:
- Ability to undertake negotiations and bring matters to a satisfactory conclusion.
- The post holder will be adaptable, responding effectively to changing demands.
- Ability to resolve issues independently, providing solutions and ensure day to day customer service is delivered.
- A sound knowledge in interpreting plans and property agreements.
A message from John Stebbings, Chief Property Officer
“As Chief Property Officer of Orbis, I represent a trusted property partnership between Surrey County Council and East Sussex County Council. Orbis was formed in 2015 to ensure that we deliver value to customers and residents through our expertise, innovation and passion. Therefore, if you are a Property professional with a drive for change and a need for challenge, this is an exciting time to join us.
We have responsibility for developing, building, running, and maintaining an extensive and diverse portfolio of investment, operational and non-operational property including office buildings, fire stations, land and schools, making sure our assets are working hard for us and providing fit-for-purpose premises for staff and customers. You will join a team of hard working professionals focussed on maintaining excellent levels of customer care and an organisation which you will be proud to work for.”
For more information please find attached to the bottom of this advert a full job profile. We look forward to receiving your application.
The job advert closes at 23:59 on 19th February 2018.
Interview dates are to be confirmed.
Please note that the entire application vacancy for this particular vacancy should take no more than 10 minutes to complete if you have your CV and personal statement ready for uploading.
Equal Opportunity, Values and Behaviours
Orbis and Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under-represented groups.
We asked everyone across Orbis what words, values and behaviours they think will be crucial to Orbis' success. We then took these and shaped them into a set of statements that epitomise what everyone working within Orbis should strive towards. We call this 'being EPIC':
- Being seen as having Expertise
- Having Passion in what we do
- Being curious to deliver Innovation
- Having the Customer at the heart of everything that we do
The Orbis behaviours are what people experience when they interact. They encompass how we do our work and how we treat other.
- Make things happen - Taking ownership and accountability to deliver results
- Challenge the status quo - Always looking for opportunities to further improve
- Be customer centred - Delivering excellent services to our customers and residents, based on strong insight and relationships
- Achieve more together - Working with others to achieve more than could have been achieved alone
- Role model our Public Service values - Always behaving in a way that is consistent with the values unique to the Public Sector
- Lead by example - Consistently role modelling the Orbis behaviours
- Empower- leading in a way that enables others to take action and develop themselves
- Inspire and involve - Setting a clear direction and involving others in the achievement of it