Assistant Network Manager
Assistant Network Manager - £30K to £33K - St Albans
You will be directly reporting to the Network Manager, and primarily supporting in the continued development and maintenance of the computer network systems.
You will act as second line support for all users of the system and will need good communication skills together with board IT experience. The role will also include the providing of ad hoc IT training throughout the year.
Our client operates a continually evolving heterogeneous network infrastructure (although primarily Microsoft) which would require you to be responsive to new developments and be prepared to contribute to the development of new systems and solutions.
- Desktop and application support
- Server and network support
- Management and maintenance of the helpdesk system, including prioritising tickets and adhering to SLAs
- Configurations and installations
- Continuity, maintenance and security
- Maintain network documentation
- Provide 2nd /3rd line support, General IT & AV support
- Lead/assist investigations into addition/changes of software packages & applications
- Lead/support implementation of addition/changes of software applications and solutions (e.g. form forms, databases etc.)
- Contribute in strategic planning
We are looking for people with the following skills and knowledge:
- Microsoft Windows Server 2008/12 R2 and future releases
- Microsoft Desktop Operating systems, e.g. Windows 7/10
- Impero MDM and Apple iOS
- SQL 2012/14
- Exchange 2010
- Google Apps for Education and Office 365
- VMWare vSphere and VMView Horizon
- Meru/Fortinet Wireless
- HP Switches and LAN technologies
- Microsoft Office 2013/16
- IT Degree Qualified or suitable IT qualification in some or all of the above.
- 2nd / 3rd line Support for various Hardware, e.g. PC, Laptops, Projectors, Servers
- Knowledge of Web based applications, e.g. VLE, website to provide 2nd line support for such applications
You will have relevant IT qualifications, together with experience maintaining and developing IT Networks.
You will have excellent interpersonal, written and oral communications skills. Working effectively as part of a team is critical for this position. You will also need to prioritise your workload and adhere to deadlines.
Hours of work - The rota pattern is 8-6pm, normal working pattern is likely to be 8.30 - 5.30pm but would require some flexibility to cover the rota.
The role will be subject to an enhanced DBS check.