IT Support Assistant (Trainee) - Permanent - Carlton/Netherfield Area - £16000 - £17000

Utopia Recruitment Ltd
Bestwood Village
11 Feb 2018
16 Mar 2018
Contract Type
Full Time

I.T Support Assistant (Trainee) - Permanent - Carlton/Netherfield Area - £16000 - £17000

My client is now extremely busy with lots of new business and seeks to recruit an additional person to there small i.t team.

In this office based role you will responsible for providing excellent first line IT support, both hardware and software, to our ever growing team. Ideally someone who is keen to learn who has done ICT at school or A Level with no experience. Full training given

This includes:

 Managing daily desktop issues, such as printers, MS Office, CRM and emails

 Work collaboratively with colleagues, sharing information and systems knowledge

 Progress customer and colleague requests for assistance

 Deploy and advise customers on updates

Candidates must:

 Have an interest in all aspects of IT, both hardware and software and be looking to develop your skills in a varied role.

 Be a methodical problem solver and able to prioritise differing customer requests

 Have excellent communication skills

 Be an effective team worker collaborating with colleagues and equally comfortable working on own projects

 Be confident and proficient user of Microsoft Office applications

 Be well organized, flexible and have a keen eye for detail

 Be self-motivated, enthusiastic and personable

Ideally a candidate will also have had some experience in the following areas (but this is not essential)

 Microsoft Server OS experience and/or certification

 Customer service/support work experience

 Software testing knowledge or experience

 Cloud SaaS experience

Salesforce experience

 Goldmine CRM knowledge

 Coding interest/experience

Company benefits include:

 28 days annual leave

 Workplace Pension Scheme

 A friendly and sociable working environment

Hours - 9.00am - 5.30am 30 minutes lunch

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