IT Support Engineer

Recruiter
Prospects 4 Corporate Travel
Location
Farringdon
Posted
11 Feb 2018
Closes
16 Mar 2018
Contract Type
Permanent
Hours
Full Time

IT Support Engineer, London, Up to £32k

Our client a Business Travel Management agency with offices internationally are looking for a bright and enthusiastic person who is quick learner and has customer service attitude. This will suite someone who has worked in a medium sized business previously approx. 150 users. Although this is a predominantly helpdesk role responsible for IT support to internal users, there will be involvement in various other IT projects that will be ongoing at any time.

The responsibilities of the IT Support Engineer are as follows:

  • First point of contact on the helpdesk providing 1st and 2nd line support for in-house applications, windows systems and various other IT systems
  • Support to remote offices with some travel required occasionally to regional offices
  • Escalating issues to 3rd parties/suppliers as and when required
  • Liaising with various support teams when required
  • Support the IT manager and team with larger projects which will require co-ordination with various members
  • Assisting with the planning and maintaining of our IT strategy
  • Following the companies established policies, standards, procedures and guidelines in delivering service to staff
  • Developing tools and processes to automate tasks where applicable
  • Maintaining full software and hardware asset registers
  • Problem determination, escalation and ownership until resolution.
  • Installation and support of hardware and operational support of applications.
  • System Administration
  • Supporting backup, archiving and recovery of data
  • Problem determination, escalation and ownership until resolution.

Knowledge and Experience requirements of the IT Support Engineer are as follows:

  • Experience with desktop and server environments with the following systems: Windows 10, 7, MS Office systems and various Windows Server versions (2k8, 2k12)
  • Working with Antiviruses, malware detection and prevention
  • Experience of active directory user management including group policies
  • Exchange 2013 experience mainly administration and troubleshooting of mailboxes, connectivity, etc
  • Understanding and troubleshooting of networking technologies and be able to troubleshoot Lan & Wan environments
  • Demonstrated understanding of TCP/IP, DNS and other networking concepts
  • Network patching & cabling
  • Experience in Network Security and concepts
  • Experience with Sql databases and web services such as IIS
  • Basic understanding of VOIP concepts and experience in telephony Mitel/Avaya, preferably within a call centric type of environment and understands, hunt groups, call flows, home working, etc
  • Strong awareness of IT Security and standards/updates.
  • Record keeping, administration tasks and documentation.
  • Customer facing skills including working in a calm & assured manner when working on critical issues

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