IT Security and Support Specialist

Recruiter
GCS Recruitment Specialists Ltd
Location
Shillingford Hill
Posted
11 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time

IT Security and Support Specialist

£25000 - £40000

Wallingford Oxfordshire

Job Purpose

The IT Support Specialist will provide first line technical support to internal staff and operational security across all areas of the IT server and user estate. The successful candidate will require an aptitude for taking on new projects as well as diagnosis and resolution of incidents, which may range from straightforward to more complicated technical issues.

Main Responsibilities

Act as a single point of contact for phone calls, emails and self-service from staff regarding IT issues and queries.

1st line support - troubleshooting of IT related problems, such as mobile devices, laptops, PCs and Printers

1st line support for any networking issues (LAN, WAN and wireless)

To provide Operational IT Security for the business.

Developing and implementing appropriate Information Security policies for the business.

To identify areas of security improvement, and to resolve these issues.

To provide proactive and reactive monitoring, management and improvement of security solutions.

Provide technical security support for projects

Liaise with third-party suppliers to resolve any issues, such as video conferencing, ISPs, telecoms.

Essential

At least 3 years in an IT support and security role

Good understanding and ability to troubleshoot TCP / IP Networking and VLANs

Good understanding of firewall and VPN technologies

Basic User and Security Group Active Directory administration

Server roles and features: Group Policy, DHCP, DNS, File Sharing, DFS, Remote Desktop roles

Windows Servers 2008 onwards

Microsoft Office products

Good understanding of Microsoft Windows desktop OS

Desktop and laptop repair

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