System Technical Configuration and Maintenance Analyst - Facilities

Recruiter
Field Recruitment
Location
Fetcham
Posted
11 Feb 2018
Closes
21 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

System Technical Configuration and Maintenance Analyst

Location: Leatherhead based with occasional travel to Swindon and client sites

Salary To £45,000

System Technical Configuration and Maintenance Analyst sought by a world-leading facilities management integrator that specialises in delivering procurement, contract management and supply chain management services.

Responsible for providing analytical skills to facilitate the successful set-up and operation of Concept Evolution Systems.

  • Providing the project/customer with relevant processes, information and knowledge to assist them in making informed decisions; and
  • Assisting the project/customer with the implementation of any initiatives.

The role is responsible to the IM/IT Manager for:

  • Ensuring contractual obligations are delivered and sustained
  • Ensuring project/client satisfaction with agreed outcomes and best practice methodology
  • Deliver initiatives in line with industry best practice - demonstrating to the client value added
  • Active project/client management including formal reporting and informal relationship management and development
  • Ad-hoc Project work as directed
  • Assist in the development and maintenance of tools/processes which support the KBR Government Services and projects goals
  • Internal colleague relationship management and opportunity development
  • Weekly reporting in agreed format
  • Ensure full audit trail in place to satisfy internal, and external auditors (KBR or Client)
  • Tracking and on time delivery of proposed initiative deliverables
  • Representing Best Practice in support of KBR Property Solutions Supply Chain Centre of Excellence maintaining an Operations Manual for all service arrangements.
  • Provide support to sales initiatives and bids

Competencies:

  • Technical problem solving - use of knowledge and resources
  • Solution Design - Understanding when a technical solution and/or a business process needs to be used
  • Leadership - sees the bigger picture/interpret strategy, leads by example, motivates others, makes decisions, initiates action, takes responsibility
  • Communication and influencing - establish communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others
  • People Management - fosters team/individual performance, achieves results, sets targets and reviews against them, leads, motivates and empowers others, deals with issues, coaches and encourages others
  • Organisational skills - plan well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements,
  • Commercial and Financial awareness - effective financial management, maximises use of resources, identifies business opportunities
  • Results orientation - satisfies internal/external customers, effective performance management, addresses cross-functional issues and technical issues, knowledge of systems and processes
  • Interpersonal skills - build positive relationships, demonstrates emotionally stability, confident in own ability, approachable to all staff, shows respect and tolerance

Qualifications:

Essential:

  • Detailed knowledge of Concept Evolution FM system
  • Degree or equivalent combination of training and experience

Desirable:

  • Familiarity with Microsoft’s Business Intelligence Stack
  • Experience in implementing efficient IT systems which are ergonomically designed and lead to greater productivity
  • Full UK driving licence

Experience and Skills:

  • Experience in the initial configuration of Concept Evolution to meet FM Contract needs
  • Experience in the initial data loading of Concept Evolution
  • Experience in the maintenance of Concept Evolution systems
  • Experience in the development reports based Concept Evolution held information
  • Understanding of both Oracle and SQL database technologies
  • Good working knowledge of IT technologies
  • Inquisitive by nature, able to challenge the norm and seeks to drive improvement through evidence and using soft skills combined with data to build advocacy
  • Analytical thinking
  • Organised - ability to plan, prioritise and delegate where required
  • Sets and meets challenging goals and seeks long-term improvement
  • Strong communication skills and the ability to deliver excellent customer service with a strong customer focus.
  • Strong team player and role model, capable of gaining trust and support of team and customer
  • Being mentored and mentoring others so skills are transferred.

Full security clearance, or be in a position to obtain a security clearance.

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