Real Time Analyst - Bournemouth - £30,000-35,000 Bonus

Bond Williams
11 Feb 2018
21 Feb 2018
Contract Type
Full Time

Real Time Analyst - Bournemouth - £35,000 + Bonus + Benefits

Are you a data driven Analyst seeking your new year's career move? Would you like to work for an award-winning business in the heart of Bournemouth town centre?

We are working with our prestigious client for a Real Time Analyst for the delivery of customer service balancing all media streams delivering world class service, this role ensures that operational plans are delivered in line with agreed expectation.



  • Proven knowledge and experience of contact centre technology including ACD and virtualisation platforms, plus workforce management software
  • Extensive analyst planning experience
  • Proven knowledge of contact centre variables, dynamics and drivers of demand
  • Analytical skills to evaluate performance and identify improvement opportunities
  • Demonstrable career success and strong track record.
  • Demonstrable experience of contributing to maximising service levels
  • Logical and analytical thinker that can quickly evaluate information and identify key issues.


  • Experience working with Avaya CMS or Noble
  • Experience working with WFM systems
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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