Real Time Analyst - Bournemouth - £30,000-35,000 Bonus
Real Time Analyst - Bournemouth - £35,000 + Bonus + Benefits
Are you a data driven Analyst seeking your new year's career move? Would you like to work for an award-winning business in the heart of Bournemouth town centre?
We are working with our prestigious client for a Real Time Analyst for the delivery of customer service balancing all media streams delivering world class service, this role ensures that operational plans are delivered in line with agreed expectation.
- Proven knowledge and experience of contact centre technology including ACD and virtualisation platforms, plus workforce management software
- Extensive analyst planning experience
- Proven knowledge of contact centre variables, dynamics and drivers of demand
- Analytical skills to evaluate performance and identify improvement opportunities
- Demonstrable career success and strong track record.
- Demonstrable experience of contributing to maximising service levels
- Logical and analytical thinker that can quickly evaluate information and identify key issues.
- Experience working with Avaya CMS or Noble
- Experience working with WFM systems