Real Time Analyst - Bournemouth - £30,000-35,000 Bonus

Recruiter
Bond Williams
Location
Parkstone
Posted
11 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time

Real Time Analyst - Bournemouth - £35,000 + Bonus + Benefits

Are you a data driven Analyst seeking your new year's career move? Would you like to work for an award-winning business in the heart of Bournemouth town centre?

We are working with our prestigious client for a Real Time Analyst for the delivery of customer service balancing all media streams delivering world class service, this role ensures that operational plans are delivered in line with agreed expectation.

Experience

Essential

  • Proven knowledge and experience of contact centre technology including ACD and virtualisation platforms, plus workforce management software
  • Extensive analyst planning experience
  • Proven knowledge of contact centre variables, dynamics and drivers of demand
  • Analytical skills to evaluate performance and identify improvement opportunities
  • Demonstrable career success and strong track record.
  • Demonstrable experience of contributing to maximising service levels
  • Logical and analytical thinker that can quickly evaluate information and identify key issues.

Desirable

  • Experience working with Avaya CMS or Noble
  • Experience working with WFM systems
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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