Administrator / Support Worker
Working for a York based charity; this 3 month temporary booking has been set up as a reasonable adjustment under the Equality Act 2010 to provide administrative/secretarial and personal support to the Head of a Care Home who has impaired hearing.
You role will be varied and will include some of the following;
Personal Support- this will include assistant with hearing/interpreting
- Assisting with phone calls received and made
- Taking notes of calls that are of importance e.g. safeguarding calls, absence management and so forth
- Assisting with meetings - taking notes and when needed repeat parts of the conversation to manager.
- Supporting manager in any meetings-formal performance, informal meetings, team meetings and in larger meetings required to attend.
- Informal meetings that are being hosted by others-ask for any slides, notes available in advance
- Answering general calls and enquiries and making others aware of managers needs
- Responding to the changing needs as her hearing can fluctuate which has sometimes confused people whilst assisting the manager in other venues where people may not be aware of her needs
- Typing up minutes of all meetings
- Filing paperwork in relevant folders
- Email urgent messages to manager instead of calls and completing confidential paperwork when needed
- Updating training records (what was covered) and enable manager to participate in full
- Set up the al voice subscription service in advance for meetings that are planned and suitable for this service.
- Prepare for meetings in advance, maximising access to manager
- Enabling manager to fully do her job where possible including being aware of potential technology that could help. For example any apps that could help with phones etc.
This is a crucial role for the organisation and you will must have experience of diary management and essentially have the ability to attend and take legible minutes of meetings as they are happening. You will need to be very aware of ever changing priorities and needs whilst being completely aware of the customer service issues involved with working within a care home, you will be dealing with queries from residents, family members as well as sitting in on confidential and sensitive meetings involving staff appraisals and behavioural issues. You will be using a range of IT office systems and accompanying the Care Manager on a lot of board level, internal and external meetings so you need to be adaptable, flexible and very organised as priorities change constantly.
The ideal person for this role will be efficient, confident; with strong administration and interpersonal skills and a good sense of humour you need have an empathetic nature.
Ideally (though NOT ESSENTIAL) you will have had experience of working with or supporting disabled people or individuals with hearing difficulties.
Hours approx. 25 hours/week across 5 days Monday - Friday £11-12/hr
The successful post holder will also have an opportunity to apply for the permanent position if it becomes available.
Immediate interviews, start date March 2018