Property Claims Handler
Our client a fantastic company working within property and motor claims are currently seeking a Property Claims Handler to join their existing team.
Duties and Responsibilities:
To work as part of a team managing building repair claims in accordance with the required service
standards, performance targets and regulatory legislation (FCA, Treating Customer Fairly
Manage technical scope validation, cost control and complex, high value property claims,
determining insurer liability, through consideration of the facts presented versus the policy wording
and applicable endorsements
Negotiate settlement of claims with customers, clients and suppliers where appropriate
To offer advice and guidance, coaching and support to peers, policyholders, clients, suppliers and
Understand and identity Fraud / Non-Disclosure / Recovery / Policy Limits
Repudiate claims where circumstances dictate and provide a full reasoned explanation in respect of
Ensure all verbal and written complaints are dealt with in a timely and professional manner
Act as an escalation point for complaints for peers
Liaise with colleagues and other operational area's to identify, analyse and improve existing business
processes to maximise efficiencies and continually improve on the customer journey.
To ensure the proper and detailed recording of relevant information on the selected IT systems so as
to provide a comprehensive audit trail.
The successful candidate does not need claims experience however it would be advantageous. The candidate could have experience working with property management and or lettings and be used to dealing with issues arising within a property.
An understanding of different contractor skills for example; Plumbing, Plastering, Electrical, Asbestos
Removal, Drying etc.
A good understanding of industry practises for Asbestos Identification and Removal.
Comprehensive knowledge of restoration requirements for Water Damage claims.
A sound knowledge of the Insurance Industry best practises for handling Storm and Flood claims.
A technical knowledge of when and how "Matching of Items" Clauses are applied to Buildings claims.
Ability to demonstrate ownership and resolution capability with complex complaints and queries.
Commitment to providing a first class service to customers, suppliers and partners.
Ability to work to targets and deadlines.
Ability to work as a team as well as autonomously to a high level of accuracy.
Persuasive communicator and negotiator.
Flexibility and receptiveness to change.
An understanding of regulatory legislation.
Computer proficiency and knowledge of Microsoft Office applications.
Excellent written and verbal communication skills
Please apply with an up to date CV for more information.