On Call Customer Service Assistant - Sunderland
At Lloyds Bank we are driven by a clear purpose to Help Britain Prosper. Across the Group our colleagues are focused on making a difference to customers, businesses and communities. You will have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.
As an On Call Customer Service Assistant you will be employed on a 12 month fixed term contract working 15 hours a month, with the possibility to work up to a further 20 hours a month. Could this be the role for you? You will be compassionate and genuine, taking time to get to know your Customer needs, so that you can proactively and consistently deliver an excellent Customer experience. Acting with integrity, taking time to resolve queries, you will give your customer reassurance through the services you provide, helping them to take their next step in life using some of our modern technology. Whether you're greeting customers at the welcome desk, serving them in the Banking Hall or working in any other area of the branch, you'll make the most of your talent - dealing with people.
You will be enthusiastic with a record of delivering great service, and be a team player working in partnership with branch colleagues to ensure your customer's needs are met. Your customers visit a variety of our branches and don't stop at the weekends. To ensure we are there for your customers we'll require your flexibility; working in a number of branches in the local area whilst being available to work every Saturday. This is an exciting opportunity, enabling you to become part of a bigger team whilst engaging with your customers. Working across a number of branches will enable you to develop new relationships and build a network to support your future career. As a committed, dedicated member of our team you'll work across a variety of hours on a 4 week rota basis, Monday to Friday 8am - 6pm, and Saturday 8am - 5pm. If you like the sound of this job we'd love to hear from you and will do our best to facilitate working hours suitable to both you and the business, through our agile working arrangements.
If you take pride in building great customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.
We are totally committed to investing in you. Right from the start, we'll give you excellent training and all the support you need so you don't need previous experience of finance or banking. You must be available for a 3 week period of paid induction training to successfully carry out the role.
You will have an overall reward package which offers flexibility and choice. It enables you to choose the benefits that suit you and your individual needs including, additional cash, retail discount vouchers, the opportunity to buy or sell annual leave
We advertise our full time salary which will be pro-rata for reduced hour working. Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.
At Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.
We're committed to the principles of agile working and are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 10 Employer for Working Families and Times Top 50 Employer for Women all in 2016.
Join us and become part of an inclusive, values-led culture, focused on making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.
Together we make it possible.
Please note that the salary will be pro rated.