Deloitte IT Services, Enterprise Content Management Support Analyst T1 Milton Keynes

Recruiter
Deloitte
Location
Blakelands
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
What impact will you make? The Opportunity Business Applications is made up of a number of teams providing subject matter expertise on, and responsible for the IT solutions underpinning several service areas.The Enterprise Content Management Support team are responsible for several solutions built around Meridio / Content Manager utilising Repstor, Kofax Total Agility, K2 and custom .NET and SQL applications. Their primary responsibility is to maintain high standards of availability and performance of the solution, however the actual day to day activities will vary significantly dependent upon where the team is within the cycle of analysis, development, test, release and on-going support. We are looking to add to the existing team in response to a significant programme of change as the firm moves its document management solution forward. Role description This role has a continuous background task of 3rd line support and call resolution, monitoring and resolving of document management, scanning and workflow related errors and facilitation of new fileplan requests. In addition there is a requirement to assist with the in-house development cycle such as preparing the testing environment, unit testing, package testing and UAT of other applications / regression testing to identify any impact on the ECM solution. There will also be a significant responsibility to perform knowledge sharing between Development, Server Operations and Document Management champions verbally or in the form of written documentation.The analyst must be an ambassador for the Deloitte ECM solution and work with the team to help maintain the quality of the product, increase the usage within the business and strive to improve the user experience in any way they can. Working in a busy team, the role requires a high level of technical competency and broad technology skills as they may be called upon to assist with a wide variety of support and development related tasks. LocationMilton Keynes HoursBased in Milton Keynes, the standard office hours are 7.5 hours per day, however a degree of flexibility is expected given the accountabilities of the roleWith Agile working ResponsibilitiesThe role comprises the following areas of responsibility: Assist with the 3rd line support call resolution, go live and release support, helpdesk documentation and knowledge sharing and work on problem records Custom Application Monitoring ensure systems and related data feeds are running successfully, troubleshoot problems that occur Assist with Admin functions - support mailboxes, monitor and resolve scanning, workflow & custom application errors Assist with vendor calls log, monitor, provide logs, test fixes, raise bugs Assist with in-house development cycle assist with Unit testing during development for BAU maintenance, reactive support and projects Perform daily checks Assist with business led data manipulation i.e. Exports, restructuring Requirements Reports to the Meridio/CM Team Manager Works very closely with the Meridio/CM Configuration Manager and other Support Analysts Liaison with ITS staff from all groups as appropriate Liaison with the business to help resolve user issues Liaison with suppliers to progress troubleshooting and issue recreation Qualifications Degree level qualified or equivalent Qualified through experience Excellent communication skills Ability to work on their own initiative Professional and confident manner and a willingness to promote the use of document management solutions Ability to present data simply and effectively Understanding of the principles of Document and Records management, ideally gained in a support capacity Experience of K2, Repstor, Kofax, KTM, Fujitsu scanners and image processing Advanced knowledge of Microsoft Operating Systems and Office Exposure to application support, development, test and release processes, ideally gained within a professional corporate environment perhaps as 3rd line senior support analyst Experience working with .NET and SQL application developers The ideal candidate would also have: Experience of using Service Now or / and VSTS Experience of supporting HPE Meridio or MicroFocus Content Manager Working knowledge of DevOps processes and GDPR You are here: Internal Client Services (ICS)Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a typical ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.About DeloitteOur Purpose & StrategyTo make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. How will this role make an impact that matters with Deloitte?The successful candidate will need to be willing to turn their hand to a wide variety of tasks.Good communication skills are essential in order to be able to communicate information clearly and concisely to a wide audience with differing levels of technical expertise, both verbally and in writing.A team player who is committed, approachable and has the ability to build good relationships with the business and internally with the wider ITS department.What do we do?Deloitte offers Global integrated professional services that include Audit & Assurance, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.What do we value? At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families. - provided by Dice .NET, AGILE, CLIENT SERVICES, CONTENT MANAGEMENT, DEGREE, DOCUMENT MANAGEMENT, ECM, MICROSOFT, REGRESSION TESTING, SQL, WORKFLOW

Similar jobs

Similar jobs