Technical Support Analyst - 5604

STR Group Services
11 Feb 2018
12 Mar 2018
Contract Type
Full Time
Technical Support - up to £30,000 - Darlington - Permanent

STR Group are currently recruiting for an Technical Support Analyst to become the SME in the allocated products.

Responsibilities will include:

-Develop existing applications as per the process
- Will be trained to enable support of at least one other system.
-Allocate work to junior team members and manage the review process to maintain quality and consistency.
-Investigates problems and other requests for support and determines appropriate actions to take.
-Liaise with the Support Manager and the Support Consultant to identify and assess changes that will improve the allocated product or product
-Be the initial escalation point for any customer-raised problems that prove difficult to resolve within normal support processes. This may include customer-visits
-Act as the key contact for offshore resources, ensuring work sent to offshore partners is specified to an agreed standard, and flagging any persistent issues to peers offshore
-Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

Essential skills and experience:

-One of the following languages: .Net, Java, VB.Net, JavaScript, HTML or CSS
- Working in a development and/or support environment
-Experience of working with databases
-Able to establish a good rapport with a range of business and technical colleagues and customers.
-Able to work independently or as part of a team, depending on the nature of the task in hand

If this position is of interest to you, please apply or send your CV

STR Limited is acting as an Employment Agency in relation to this vacancy

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