Servicedesk Analyst (Evenings 12-9pm)

Recruiter
i4 Recruitment
Location
Norfolk
Posted
11 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Servicedesk Analyst – Norwich, Norfolk – £22-24k plus package - Evenings 12-9pm

This is an excellent opportunity to join an exciting technology business.

Job description

Providing first level of telephone and email support and response to external customer incidents

Ensure incidents are resolved within SLA.

Diagnose common recording/module faults and implement known fixes

Recommend and implement client platform config changes

Implement user account config changes, upon request

Maintain accurate, standardised ticket updates to accommodate continuity of work across agents and teams

Log and escalate bugs to the development teams

Skillset

Previous experience working on a Servicedesk preferred

Diagnostics, troubleshooting and problem-solving skills.

Excellent customer support skills with the ability to communicate by phone or e-mail effectively at all levels.

Strong communication skills with professional and effective telephone manner

Experience of working in ITIL framework would be beneficial

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