Desktop Support Engineer

Woodrow Mercer Group
London (Greater)
11 Feb 2018
15 Feb 2018
Contract Type
Full Time
Desktop Support Engineer


£26,000 - £27,500 per annum

Plus: healthcare & dental, 25 days annual leave, free lunch & gym access

Woodrow Mercer have been engaged by a highly prestigious establishment to recruit a Desktop Support Engineer to join their IT support operation in Croydon.

Reporting to the Director of IT, the Desktop Support Engineer will provide a comprehensive and effective technical support service.

Key Responsibilities:

* First point of contact within the Service Desk for client telephony calls
* Troubleshoot and maintain all IT hardware and software
* Responsible for ensuring all calls are dealt with in accordance with SLAs.
* Published processes and procedures are followed at all times
* Receiving and owning issues; enquiries and change requests for support from clients and prioritise these requests accordingly adhering to SLA's
* Cisco Switching management to level 1 fault resolution
* Cisco WIFI Management and level 1 incident resolution
* Manage SCCM packages Creation and Deployment
* Manage the escalation to 3rd Line Support for all relevant customer reported incidents
* Perform basic troubleshooting and diagnosis for all issues using the technical resources and monitoring tools available
* Attempting to resolve user issues before they require escalating
* Manage all documentation and asset registers and provide users with training guides
* Support staff in using IT equipment and provide training on new software and hardware as necessary

Key experience/requirements:

* Experience and knowledge of Active Directory, WIFI, SharePoint Online and Office 365, Windows 10, All MS Office Suites
* Knowledge of both general IT H&S issues relating to work, both for self and all potential users
* A good level of written and spoken English is essential
* 3 years + experience in a IT support function essential
* You must be a personable and approachable individual, with the ability to communicate effectively with VIP users.

Interested? For more information, please apply now for immediate consideration

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