Service Contracts Coordinator

11 Feb 2018
15 Feb 2018
Contract Type
Full Time
We are looking for a contracts coordinator for a busy service department of our engineering client.

The Role

The Service Contract Coordinator is responsible for generating, tracking and communicating Service agreements and quotation activities for new and existing customers.

The Service Contract Coordinator role is pivotal in maximising revenue opportunities, driving business performance in respect to resolving customer issues, and providing solutions to resolve faults while providing excellent customer service.

Total ownership of all service contract renewals, quotation requests and all quotations provided thereafter, from the initial contact to delivery of works/parts.

Duties and Responsibilities

• To process the renewal of existing Service Contract agreements taking contract KPI, P+L performance and project handovers into account
• To undertake responsibility of reviewing new requests for quotations and establishing the most appropriate course of action
• To obtain part numbers & prices for open quotations, enabling the production of quotations
• Process client purchase orders on SolaVista to progress works
• Ensure that required parts are ordered for a quoted job, including checking the progress of parts
• Maintain customer contact to ensure that they are informed of progress
• Maintain a low level of open quotes by following up each quote with the customer
• Ensure that PPM reports are prepared for the engineer prior to their visit.
• Ensure that all PPM reports are reviewed, loaded onto SV and quotations raised for remedial works
• Ensure that project handovers are consolidated into our existing agreements on SV and asset registers updated.
• To answer incoming phone calls to the Help Desk
• To support and assist other Service office staff in ensuring the efficient processing of work and production of any and all necessary documentation and reports.
• Monitor contracts and identify to SEM any issues, problems or trends likely to affect performance or impact upon contract performance criteria, KPI’s and SLA, e.g. resources, delays to on time visit, etc.
• Comply with commercial practices and processes, e.g. approval of supplier invoices, requests for invoicing, etc. as required in line with company and client financial procedures
• Work to all company and clients general codes of good working practice and procedures along with NSI directives, codes of practice and standards, along with the company’s policy on Health and Safety.
• To provide Commercial support as required
• Carry out other general duties as deemed necessary by Commercial Manager
• To provide support to, and cover absence of fellow team members on the Help Desk, when required

The person

• Strong in administration skills
• Team player – have team-oriented experience and approach and enjoy working as part of a team
• Commitment to excellence – perform duties at highest level possible on a consistent basis
• Service focus – dedicated to meeting the expectations of the customer and team
• Strong organisational and planning skills
• Excellent written and communication skills
• Computer literate


• Experience dealing with customers
• Knowledge of SolarVista Business Manager advantageous
• You must be able to demonstrate previous experience in working within in a fast paced, pressured environment and working to tight deadlines

Knowledge, Skills and Abilities

• An excellent level of IT skills using MS Word, MS Excel, MS Outlook and SolaVista Business Manager
• Exceptional attention to detail and a methodical approach
• Good numerical reasoning skills
• Professional attitude and demeanour; problem- solving and prioritisation skills
• Persistency and tenacity in resolving and overcoming obstacles and issues which delay outcomes

Please send us your updated CV for review. All candidates will be contacted via email, successful candidates will be contacted by phone

Similar jobs

Similar jobs