Assistant Store Manager - Spitalfields

London (East)
10 Feb 2018
21 Feb 2018
Contract Type
Full Time
Job Title: Assistant Store Manager / Shack Assistant Manager

Reporting to: Store Manager / Shack Manager

Location: Spitalfields (Shack)


Responsible for supporting the day to day running of our Spitalfields Store. Driving optimal customer experience and therefore sales, ensuring the Shack team and merchandising reflect our brand at all times. Achieving KPIs set by the Retail Operations Manager. Managing a team to achieve best possible performance, through motivating, training and development. Ultimately, to ensure all Shack customers go Cor!

Key Responsibilities

  • To have a passion for Loaf, the brand and product, delivering an amazing customer experience within the store
  • Leading a customer facing team by example to use their product knowledge and enthusiasm to maximise sales
  • Working closely with the Shack Manager to create and maintain the Loaf Shack Culture and Retail Best Practices
  • Driving team performance through training and active feedback on achievements and areas for improvement
  • Meet all Loaf Retail Best Practices in the Spitalfieldsl Shack
  • Provide input and assist the Shack Manager and Retail Operations Manager in setting Key Performance Indicators for stores, which will motivate and provide objectives for the store team
  • Shack Performance

  • Ensuring that excellent customer service is delivered at all times
  • Dealing with all customer complaints and questions, handling escalations, assigning escalations to an appropriate team at the Engine Room
  • Supporting the organisation of special events and promotions as required
  • Assisting in initiating changes to improve, develop and measure against KPIs
  • Producing reports as required
  • Ensuring that the customer message is kept on brand at all times
  • People Management
  • Managing and motivating the team to deliver excellent customer service
  • Recruit excellent Shack Loafers as and when required in line with rota and budget needs
  • Coach and train by observation, feedback and leading by example with exceptional service levels
  • Managing any performance issues in line with Loaf policies and procedures
  • Delegate the workload appropriately and effectively across the team
  • Managing staff including recruiting, training, supervising and appraising the team
  • Managing the Staff rotas whilst ensuring that we are adequately staffed and within budget
  • Following and working to the Loaf Cor! Values and the Sales Team Standards
  • Liaising effectively with the Retail Operations Managers and all other departments within Loaf
  • Assist in training new Shack Loafers
  • Act as a mentor and coach to Shack Assistants and Team Leaders
  • Merchandising

  • Ensuring that all stock within the store is correctly and clearly priced at all times
  • Ensuring that all stock records are kept up to date
  • Ensuring that all stock is clean and well displayed at all times
  • Ensuring that all windows have the correct, well laid out display
  • Working with relevant departments in order to ensure Shack Shuffles (Shop refresh) are managed smoothly with minimum impact to ongoing customer experience
  • Making sure that VM guides are followed, provide prompt feedback on any VM and stock position changes to the Shack Manager and Retail Operations Manager
  • Organisation

  • Strategically manage the store operations, taking responsibility for key decisions made at a local level
  • Ensuring that all health and safety requirements are met
  • Ensuring that company retail standards are achieved.
  • Reporting and managing general repair works required
  • Carry out additional duties as necessary within other areas of the store/business including opening and closing the store, securing all stock etc.
  • Training and Communication

  • Ensuring that you and the team have excellent product knowledge at all times
  • Ensuring consistency in the customer message, which is being delivered at the Shack with confidence, clarity and engaging chat
  • Managing communication within the store and ensuring the team is well informed
  • Providing the Store Manager and Retail Operations Manager with timely and comprehensive feedback on the Shack performance
  • Skills and Attributes
  • Proven retail team leader or manager experience in a brand environment
  • Outstanding customer service skills
  • The ability to take responsibility and be accountable for your actions
  • Good use of initiative and the ability to execute and embrace new methods of works and projects
  • Excellent listening, verbal and written communication skills
  • Strong interpersonal skills interacting with customers and team in varying situations
  • Excellent attention to detail
  • Demonstrable organisational skills with the ability to be flexible
  • Confidence and common sense, to access and utilise expert resources when making decisions.
  • The ability to problem solve and make decisions
  • Good influencing skills
  • A calm and patient approach
  • A team player - work well with other team members and be a fully participating team member
  • Desirable:

  • Previous experience within a newly opened store environment
  • Previous experience of a multi-site organisation
  • Expect a forward-thinking, friendly bunch committed to building a wicked company with brilliant people.

    If you think you fit the bill then apply now with a covering letter explaining why you are the perfect Loafer and a copy of your CV.

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