Helpdesk Support (IT)

London (Greater)
11 Feb 2018
15 Feb 2018
Contract Type
Full Time
Our Croydon based client urgently requires a Desktop Support Engineer to join their team of 4, to provide a technical support service to their site.

This role will be based within a School, but will be an 'all year round' role. Holidays will be available throughout the year (not restricted to school holidays). The successful applicant's offer will be subject to an enhanced DBS check and medical clearance.


The Desktop Support Engineer is accountable to the Director of IT.
As a Desktop Support Engineer your role will be to:

*First point of contact within the Service Desk for client telephony calls
*Troubleshoot and maintain all IT hardware and software
*Responsible for ensuring all calls are dealt with in accordance with SLAs.
*Published processes and procedures are followed at all times
*Receiving and owning issues; enquiries and change requests for support from clients and prioritise these requests accordingly adhering to SLA's
*Cisco Switching management to level 1 fault resolution
*Cisco WIFI Management and level 1 incident resolution
*Manage SCCM packages Creation and Deployment
*Performing a proactive role in monitoring systems
*Manage the escalation to 3rd Line Support for all relevant customer reported incidents
*Perform basic troubleshooting and diagnosis for all issues using the technical resources and monitoring tools available
*Ensuring Incident Management procedures are followed
*Accurate and relevant logging of all customer requests and incidents using call logging software
*Attempting to resolve user issues before they require escalating
*Provide direct support for the teacher & learning process, as required in particular role/location in liaison with the academic Head of IT.
*Manage all documentation and asset registers and provide users with training guides
*Support staff in using IT equipment and provide training on new software and hardware as necessary

To be able to successfully troubleshoot all aspects of the day to day use of the school network.


*Out of hour's work will be needed from time to time to ensure the network is always available. This may require working at evenings and weekends from time to time.
*Undertake appropriate learning and training as directed to keep abreast of development in IT as it relates to all of the school's systems
*Undertake such duties as the Heads, or those delegated by them, may from time to time reasonably request within the level of the post, eg. Demonstration of IT facilities during public events.
*The post holder must comply with the Data Protection Act 1988, the Computer Misuse Act 1990 and all other policies operating at the school.
*To report any Health & Safety problems relating to IT equipment to the Health & Safety Manager.

In addition, our client offers fantastic benefits included free lunches, gym access and parking.

Think this is the role for you? Please apply now with an up to date CV and a consultant will be in touch. Alternatively please call (Apply online only) and ask for Michelle.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

Similar jobs

Similar jobs