Experienced Customer Advisor (Contact Centre)

11 Feb 2018
15 Feb 2018
Contract Type
Full Time
Are you a talented Customer Service Advisor looking for a career change in 2018? If you are looking for a step up in skills and responsibility and want to work for a professional and vibrant team within a growing business, then we have a fantastic opportunities based in Birchwood Park, Warrington.

Your new role will be working alongside a new to market Financial Services client that want to provide those with impaired credit profiles the green light to enable them to walk onto a dealer's forecourt with confidence, helping them get behind the wheel in no time!

Working over 2 shifts
Week 1: 8am - 4 pm
Week 2: 12pm to 8pm
+ 2 in 4 Saturdays 9am - 5pm
(Part Time hours will also be considered 8am - 2pm and 2pm - 8pm)

You will provide the highest levels of service as part of a customer facing team. Taking in and outbound calls, handling a range of queries as well as taking payments, dealing with complaints and providing support to customers with payment related questions. You will make outbound calls to recover missed / late payment along with discussing and arranging payment plans for customers who find themselves in financial difficulty.

What will you be responsible for?

Providing the highest levels of accuracy and attention in order to deliver excellent customer service
Ensure full knowledge and use of policies and procedures developed
compliance whilst Treating Customers Fairly.
Deal with customer queries, payment plans, payments and managing arrears
and repossessions of Hire Purchase Agreements.
Deal appropriately with service quality and customer complaints.
Handle in and outbound calls from customers and 3rd party agents.
Display the highest levels of verbal and written communication.
Achieve agreed targets and objectives.
Advise and influences client's customers on payment options for debt recovery.
Handle all calls promptly and in the correct manner.
Manage customer expectations and if required arrange appointments
Takes responsibility for resolving complaints and disputes, ensuring that
caller concerns are actioned correctly and all parties are notified.
Maintain a full understanding of the companies quality standards and their
expected standards of service.

In return for your skills and experience you will receive an unrivalled salary of up to £22k DOE along with bonus worth up to 10% of your salary paid quarterly. Free on-site parking, excellent holiday entitlement and a fun and vibrant working environment.

Apply NOW for immediate consideration or call (Apply online only) for a confidential discussion about your next career move

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