Application Support Technician, Sheffield

Office Angels
11 Feb 2018
15 Feb 2018
Contract Type
Full Time
Office Angels are currently recruiting for an Application IT Support Technician (1st Line Support) for our client based in the Sheffield area. This is a full time position fixed term for 6 months with the view to go permanent. The salary range for this role is £17,000 - £19,000 pa.

In this role you will be part of the IT team, working with the Senior Support Technician and reporting to the IT site manager. This is a varied role but you will be predominantly working to provide first-line support to both users and workstations using the company's infrastructure.

Main Duties

* Providing technical support to users through the IT help desk as well as over the phone, Skype or face-to-face interactions
* Monitoring and maintaining the IT systems and highlighting any problems to the team
* Raising any second-line issues to the correct team member with details regarding the problem
* Logging and documenting all tasks effectively and efficiently
* Conducting any ad-hoc tasks assigned by senior members of the IT team

Successful Candidate

* Strong communication skills; both verbal and written (particularly with regards to technical topics with non IT staff)
* Good attention to detail and problem solving skills
* Ability to work independently and contribute to a team
* Able to prioritise
* Strong understanding of the Data Protection Act (1998 and the General Data Protection Regulation (2016)

Technical Skills


* Windows 7 and above
* Microsoft Office 2013 suite
* Skype for Business/Exchange
* Working with a help desk
* Knowledge of hardware setups (computers, telephones etc.)
* Able to diagnose problems
* Fundamental concepts: TCP/IP, VPN, DNS, DHCP, HTTP & HTTPS


These skills are not essential but a familiarity with them would be advantageous

* Microsoft System Centre
* Microsoft Active Directory
* Knowledge of SQL
* Centralised telephone systems

Due to the volume of applicants, we are unable to reply to every candidate individually. Successful candidates will be contacted by telephone.

Office Angels are providing the services of a recruitment agency and are an equal opportunities employer.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

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