Service Desk Analyst / 1st Line Support / Permanent / Leeds

Corecom Consulting
11 Feb 2018
15 Feb 2018
Contract Type
Full Time
Service Desk Analyst

1st Line Support




Service Desk Analyst / 1st Line Support / Permanent / Leeds

Corecom Consulting are currently looking for an experienced Service Desk Analyst to join a leading law firm based in Leeds.

Our client is looking for an enthusiastic, driven IT Service Desk Analyst to join a well-established Service Desk Team that continuously deals with and resolves service desk issues in an effective and efficient manner. You will be the first point of contact for users across the organisation, so you will need to have a love of customer service and IT support to be successful in this opportunity! You will interact with business users by telephone, emails and face to face interaction to understand their IT issues and if unable to assist, will escalate and work alongside the 2nd Line Analysts.

My client has a great working environment where they offer growth, training, and promotion opportunities within the organisation. A clear path for progression is mapped out upon your arrival, with frequent meetings scheduled to assess your development within the organisation.

To be successful in this opportunity, you will possess the following skillset:

* Experience in a 1st line support position
* Active Directory
* Exchange
* Experience working in an ITIL environment or ITIL qualification
* Proven ability to work in a fast-paced environment
* Understanding of SLAs

It may also be beneficial to have:

* Citrix
* Case management system experience
* Scripting experience

My client is offering:

* Great training budget
* Promotion and progression opportunities
* Healthy organisational environment
* Supportive company culture
* Pension
* Holiday package
* Vouchers

My client has done very well over the past 5 years and has a lot of continuous and new business being brought into the organisation because of their exceptional services. They have a great employee retention rate due to progression opportunities and new skill sets they provide employees. My client is looking for someone who is interested in joining this type of organisation and we would love to hear from you. If interested in the opportunity, please apply online today

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