Business Solutions Service Improvement Manager

Retinue Solutions
11 Feb 2018
15 Feb 2018
Contract Type
Full Time
Thirteen Job Vacancies

Directorate: Resources Information, Data & Technology
Post Title: Business Solutions Service Improvement Manager
Salary: £38,763
Hours of Work: 37
Status: Permanent
Location: Across Tees Valley

Closing Date: Friday 23rd Feb 2018 @ 5pm

To apply for this role, access the following link - https://(url removed)/page/jobs

A social heart with a commercial outlook…

We are the largest landlord group in the North East, owning and managing almost 34,000 homes in an area spanning North Tyneside to York, with the majority of properties in the Tees Valley. We have plans to build at least 2,000 new homes over the next five years, as well as investing over £100m in improving the homes we manage. By doing this, we will make a major contribution to the regeneration of the Tees Valley to support the local economy.

Thirteen people are deeply passionate about what they do and why they do it.

As part of our drive to continue to improve service to our customers, we are positioning neighbourhoods firmly at the heart of our business, and aiming to deliver even more focussed services at a local level. To achieve this we are recruiting to a range of roles aimed at increasing our visibility, and ensuring the services we deliver are coordinated to ensure the best possible experience for people living in a Thirteen home.

We are a social purpose business that uses our commercial expertise to meet our priorities.

We are seeking an individual who shares our values who will manage the team responsible for planning and coordinating the activities related to the design, development and implementation of business systems. In this role you will strive to achieve efficient and effective business application usage and provide technical expertise in the development of new and existing applications.
The person
The right person for the role will be able to demonstrate the following:
* Educated to degree level or equivalent, hold a relevant IT qualification or equivalent
* Assess the requirements of new workflows to understand and translate business operational needs into improvement specification
* Commercially minded with a strategic approach
* Identify suitable new and emerging technologies, develop business cases and coordinate proof of concepts
* To ensure change control for all business applications and ensure thorough System / UAT testing prior to a full and controlled release
* Take a lead in disaster recovery activity
* To oversee the collaboration of analysts, suppliers and system owners in the testing of new and existing applications

This role is being recruited on a retained basis by Matthew Allen at Retinue Solutions for further information regarding this position please contact him on (Apply online only).

To apply for this role, access the following link - https://(url removed)/page/jobs

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy

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