Continual Service Improvement Manager

Capita TRACS, Defence and Security Resourcing
London (Greater)
11 Feb 2018
15 Feb 2018
Contract Type
Full Time
Continual Service Improvement Manager

Role Profile

To establish and manage a Continual Service Improvement (CSI) Process, covering all IT Live Service and Transition areas within the organisation. This will include:

* Running regular CSI boards
* Ensuring CSI initiatives are correctly triaged, planned and benchmarked
* Provide support to those running CSI initiatives

CONDITIONS: DV Clearance is required for this position

*** Please be aware that DV Clearance is required for this position prior to contract commencement. We highly recommend that you research this level of clearance before applying to avoid any disappointment ***

Project Information

To establish a professional CSI process within the organisation, based on the ITIL framework and in-line with processes run in other partner organisation departments. This will include:

* Full documentation of process and policy
* Production of Terms of Reference for those involved in the process, and carrying out any training or briefing sessions required
* Production and management of a CSI register
* Production of a benchmarking framework, to enable staff to benchmark processes, capabilities etc. in a consistent manner
* To ensure the process also acts as an effective ITSM process and capability governance board
* Production of monthly reporting to senior management board
* Management of regular CSI board meetings



* Experience in the management or support of a formal CSI process
* ITIL to at least an intermediate level


* Experience in managing process governance
* Experience in utilising external industry expertise nd ways of working when improving ITSM processes


Then please apply immediately with your most recent copy of your CV, ensuring dates of past work history is correct and up-to-date. Capita TRACS welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita TRACS is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us

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