Customer Service Assessor - N/W

Alderwood Education
11 Feb 2018
15 Feb 2018
Contract Type
Full Time
A leading training provider specialising in apprenticeships and work based learning training programmes, are looking to appoint a Customer Service Assessor to deliver qualifications in customer Service qualifications for a client in the Crewe area.

In this role you will be supporting a caseload of learners successfully through their qualifications, delivering on a 1-2-1 basis and to small groups. This role is being offered on a full-time, permanent basis.

You responsibilities will include:

* Advising, teaching, guiding and supporting learners to achieve their chosen qualifications on time with a high level of quality
* Liaising with the employer on the progress of the learners
* Maintaining documentation on learners progression
* Carrying out learner reviews and work based assessments
* Preparing learners for End Point Assessment
* Complying with all quality assurance processes Building and developing relationships with employers and recruiting/ inducting new learners

The ideal candidate will be a qualified assessor with the CAVA/TAQA, A1 or D32/D33 qualifications. You will need to have a background working in Customer Service (call centre, retail, hospitality etc.) and must have a minimum NVQ Level 3 in Customer Service.

Minimum criteria:

* Assessment Qualification - CAVA/TAQA/A1/D32/D33
* Level 3 qualification in Customer Service
* Level 2 qualification in English & Mathematics
* Minimum 3 years experience delivering higher level qualifications to learners 3 years experience in a Customer Service role

Salary and benefits package:

* Competitive salary from £23,000 - £26,000 (depending on experience and qualifications)
* 25 days annual leave plus bank holidays
* Audio and Visual equipment

If you are interested in applying for this position, please email your CV

To apply for this position, candidates must be eligible to live and work in the UK

Alderwood acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Alderwood and may assist with processing your application

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