Commercial Administration Support Officer

Newcastle Upon Tyne
11 Feb 2018
15 Feb 2018
Contract Type
Full Time
Five exciting openings have become available to join the Commercial Administration team based at our Crossflatts, West Yorkshire office on a permanent basis.

As a Commercial Support Officer you will work in a very diverse area of our business, dealing with inbound and outbound calls from both customers and stakeholders. You will provide telephone support and administrative assistance with day to day business related tasks and work duties to the Commercial Consultants and Relationship Managers within the Commercial area. By doing this you will be helping achieve team objectives of arrears mitigation, reduction and capital balance reduction.

Main Responsibilities

In the role of Commercial Support Officer you will provide advice, guidance, technical support and analysis on all areas of Commercial activity including the Admin Procedures Manual and Customer Journey issues. You will maintain strong relationships with Commercial Consultants and Relationship Managers to deliver effective overall customer management.

You will liaise with external providers to resolve complex security and debt issues on both standard and non-standard cases often working towards tight and defined deadlines, in addition to liaising with key internal business stakeholders and departments to achieve objectives.

You will assist in cure and correction of delinquencies in line with business operational objectives and you will collect and process payments from landlords and Portfolio Managers in a timely, accurate and efficient manner.

The Ideal Candidate

We are looking for a customer focused individual with excellent verbal and written communication skills. You will work on your own initiative with logical decision making and problem solving skills. Other experience and skills required includes:

•Understanding and experience of risk management techniques
•MCOB/TCF Knowledge and understanding
•Experience of BTL Portfolio structure
•Financial Services or Debt Management experience
•Rapport building, negotiation and influencing skills
•Good planning, organisational and diary management skills

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