Resource Coordiantor

Recruiter
Halo Personnel Ltd
Location
Sheffield
Posted
11 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Resource Coordinator
£20,000-£23,000 DOE
Sheffield

Company Overview:

Our client is one of South Yorkshire’s leading IT and telecoms solutions providers, they are based in Sheffield, close to the M1 and have a fantastic reputation for delivering an exemplary service to organisations large and small. They are experiencing continual growth, expanding their team yet again and therefore in need of a professional and motivated IT Field Service Engineer to support to a variety of end users on site.

Role Overview:

The Resource Coordinator works as part of a team that offers remote and on-site support and project work to variety Clients. The role includes diary management and scheduling of Technical Resource and communication with IT Field based Engineers, Internal Account Managers and Clients – it requires quick thinking, resilience, negotiation and strong-will.

Responsibilities:

 Allocation and confirmation of all scheduled engineer jobs
 Management of escalated calls from the IT Helpdesk
 Communication to all relevant personnel when jobs are booked/re-scheduled
 Management of engineer job ‘follow-up actions’
 Pro-active communication throughout the day to all field engineers and customers regarding their job management and status
 Ensuring all notes for job booking notes are kept up to date
 Scheduled Service Management
 Overflow and holiday cover for Call Logging

Essential Skills & Abilities:

 Minimum 12 months experience working in a similar scheduling/diary management type role
 Excellent customer service
 Excellent communication skills (verbal & written)
 Flexible attitude
 Ability to use initiative
 Showing confidence in decision making
 Have a pro-active approach to problem solving
 Take ownership / responsibility for own work
 Professional behaviour
 Good negotiation skills

Desirable:
 IT infrastructure knowledge

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