Nightshift Customer Service

Randstad CPE
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
My client are looking for a Helpdesk Operator, with Customer Service, Helpdesk or Call centre experience to work shifts, (4.30pm-12.30am, or 12am - 8am)

The Customer Service Representatives are the first point of contact for their customers and engineers , so they are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions, and are keen to grow within a massive Maintenance contractor.

Role and Responsibilities

* Manage incoming calls
* Catch and dispatch of a high volume of jobs daily
* Schedule all engineer works efficiently
* Building and issuing quotations to customers
* Raising Purchase orders and ordering parts for engineers
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships with engineers through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers

* Take time to carefully consider the customers enquiry and answer professionally as possible


* Proven customer support experience, call centre experience or experience as a Helpdesk
* Strong phone contact handling skills and active listening
* Excellent communication

* A strong drive to want to do well.

*Abilities to prioritize, and manage time effectively

* Ability to work alone and within a team

Beth Wildman

Consultant - FM Perm

Randstad CPE

(Apply online only)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

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