Desktop Analyst

Randstad Technologies
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
Come and join our fantastic client that is based in Crawley. Our client is one of the biggest Telco companies within the UK and globally.

The Desktop Analyst will provide 2nd line IT support to our clients employees and report to the Desktop Frontline Manager on site.

Candidates will need to -

* Provide support and maintenance of Arqiva's desktop services infrastructure, this includes:

* Desktops and laptops
* Printers
* Fixed line telephony
* Mobile handheld devices (e.g. PDA's ipads, Smart phones)

* Provide assistance by location for services such as Video Conferencing
* Provide geographically local "hands and eyes" for other IT teams, as appropriate
* Provide specialised advice to other areas of on desktop IT services
* Develop a good level of understanding of desktop services infrastructure
* Participate in the development of desktop services infrastructure as defined by the Desktop Frontline Manager
* Ensure adherence by the whole team, to defined policies/procedures
* Proactively identify process improvement opportunities and support continuous improvement initiatives
* To create ongoing training documentation for service support where requested
* Respond to and manage escalated customer queries in a timely and effective manner
* Attend defined team and departmental meetings
* Manage accuracy and timeliness of resource time reporting
* Engage in formal and informal knowledge transfer
* Liaise with key IT and Business stakeholders in the Incident, Problem and Change processes
* Ensure agreed service levels are maintained
* Promote an effective Safety, Health and Environment culture, to ensure a safe and healthy working environment within area of operation
* Maintain a secure working environment in line with the requirements of the Security Policy in order to protect individuals, information and assets.
* Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

If this is the right role for you, please get in touch immediately. My client is looking to move things forwards within the next couple of days so apply now!

If you have any questions about the role feel free to contact me at

Randstad Technologies Ltd is acting as an Employment Business in relation to this vacancy

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