IT Helpdesk Technician / Support Technician

12 Feb 2018
15 Feb 2018
Contract Type
Full Time

IT Helpdesk Technician / Support Technician

Our client is the UK’s leading charity dedicated to conquering stroke.

There are over 1.2 million stroke survivors in the UK. Almost two thirds have a disability and one third rely on others for help, making stroke one of the biggest causes of disability.

Or client is continually working to improve the lives of stroke survivors and their families who deserve the very best treatment and care. They deliver amazing, life-changing support to over 60,000 stroke survivors and their families each year. They also fund research to find better treatments, campaign for better stroke care and help people understand how to spot and prevent stroke. This work is made possible by more than 4,000 talented volunteers and staff, their fantastic supporters and their strong relationships with the stroke clinical and research community.

They work with integrity, demonstrating their values as one combined passionate, innovative, respectful and professional team.

Together we can conquer stroke

Position: IT Helpdesk Technical Officer
Location: Northampton Resource Centre
Job Type: Permanent
Hours: Full time, 35 per week
Salary: circa £23,500 per annum

Closing Date: 16 February 2018
Interview Date: w/c 19 February 2018

About the role:

They are looking for an enthusiastic and motivated individual to join the IT Department to provide technical support for over 800 staff and volunteers at over 150 different locations across the UK.

Reporting to the IT Helpdesk Supervisor, the IT Helpdesk Technical Officer will provide technical support to their staff and volunteers ensuring IT issues are resolved in a timely manner.

Key responsibilities will include logging calls and issues on their Helpdesk system, fault resolution via telephone and remote assistance to their MS Windows based estate, including the MS Office suite of software, handling IT Service requests, including starters / leavers / changes requests, on-boarding and off-boarding staff and logging faults with their 3rd party providers, e.g. their Telco provider.

About you:

You will have a proven track record in an IT Helpdesk team specialising in an MS Windows environment supporting a large user base.

Key skills are technical support in MS Windows 7/10 , MS Office, O 365, on-boarding including Active Directory, remote desktop support tools. Comptia ++ and or MCSE would be advantageous but not essential.

You may have experience of the following: IT Support Analyst, Network Engineer, IT Helpdesk Support, Fault Desk, Desktop Engineer, 1st Line Support, Helpdesk Engineer, IT Helpdesk, 2nd Line Support, Network Analyst, Systems Administrator, Desktop Support, Network Administrator, IT Support, Support Analyst, Charity, Third Sector, Charities, NFP, Not For Profit, etc

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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