Advice Session Supervisor

12 Feb 2018
16 Feb 2018
Contract Type
Full Time

Advice Session Supervisor

Salary: £25,951p.a.

Locations: Peterborough

Hours: Full-time [35 hours per week]

Term: Permanent

Citizens Advice Peterborough has a good reputation for both the quality of our advice and innovation. We operate from a hectic city centre base and are actively developing outreach services within Children’s Centres, Drug & Alcohol Services, Health Centres & the Credit Union, these run alongside our Adviceline, webchat and email services.

About the role:

We are looking for an experienced generalist adviser who has experience of providing second tier support to take control of our outreach services and lead on Universal Credit including personal budgeting support and digital awareness.

Other duties and responsibilities include:

  • Support and supervision of volunteers & general advice staff
  • Ensuring QAA quality standards are achieved
  • Ensure our work reflects and supports the Citizens Advice service's equality and diversity strategy.

To be successful you will need:

  • To have achieved the Generalist Adviser Certificate from National Citizens Advice
  • Have current practical experience of general advice casework & second tier support
  • A focus on high quality advice & first-rate client care

How to Apply

If this sounds like the role for you, and you are the person we are looking for, please visit our website via the Visit Website button to download our candidate pack for a full job description and person’s specification.

The closing date for applications is 12 noon on Tuesday 20th February 2018

Interviews to be held on Tuesday 27th February 2018

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