IT Support Team Leader
IT Support Team Leader Our client is the UK’s leading charity dedicated to conquering stroke. There are over 1.2 million stroke survivors in the UK. Almost two thirds have a disability and one third rely on others for help, making stroke one of the biggest causes of disability. Thye are continually working to improve the lives of stroke survivors and their families who deserve the very best treatment and care. They deliver amazing, life-changing support to over 60,000 stroke survivors and their families each year. They also fund research to find better treatments, campaign for better stroke care and help people understand how to spot and prevent stroke. This work is made possible by more than 4,000 talented volunteers and staff, their fantastic supporters and their strong relationships with the stroke clinical and research community. They work with integrity, demonstrating their values as one combined passionate, innovative, respectful and professional team. Together we can conquer stroke Position: IT Helpdesk Team Leader Location: Northampton Resource Centre Job Type: Permanent Hours: Full time, 35 per week Salary: circa £34,500 per annum Closing Date: 16 February 2018 Interview Date: w/c 19 February 2018 About the role: They are looking for an enthusiastic and motivated individual to join the IT Department to supervise the IT Helpdesk team, manage the Helpdesk Service and provide technical support for over 800 staff and volunteers at over 150 different locations across the UK. It is a technical role first and foremost with a supervisor element to it. Reporting to the IT support and Infrastructure manager, the Helpdesk Team Leader, will provide technical support to their staff and volunteers ensuring IT issues are resolved in a timely manner. Key activities/responsibilities will include Incident management and service request management, fault resolution via telephone and remote assistance to their MS Windows based estate, including the MS Office suite of software. You will have 4 direct reports (4 X IT Helpdesk Analysts) and will be responsible for their performance and appraisals. You will manage the Helpdesk Service, analysing Helpdesk call stats, individual Helpdesk analysts’ performance in line with SLA’s and embedding continuous improvement of the service e.g. from survey results. About you: You will have a proven track record as an IT Helpdesk supervisor and managing an IT Helpdesk Service in an MS Windows environment supporting a large user base. Key skills required are technical support in MS Windows 7/10 , MS Office, O 365, on-boarding including Active Directory, remote desktop support tools. Comptia ++ and or MCSE would be advantageous but not essential. You will have experience in performing team appraisals and holding and chairing team meetings The Helpdesk operates between the hours of 08:00 and 18:00 on a weekly rota basis; shifts are 08:00 to 16:00, 09:00 to 17:00 and 10:00 to 18:00. You may have experience of the following: IT Application Support Team Leader, Application Support Team Leader, IT Support Team Leader, Service Desk Team Leader, 1st Line Support, 2nd Line Support, Service Desk Supervisor, 3rd Line Support, Technical Support, Service Desk Analyst, Helpdesk Team Leader, Charity, Charities, Third Sector, NFP, Not For Profit, etc. This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.