2nd Line IT Support Engineer / IT Support

Recruiter
Bluetownonline Ltd
Location
Town Centre
Posted
12 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Job Title: Second Line IT Support Engineer Location: Telford Salary: Attractive, dependant on experience Job Type: Permanent, Full Time Job Role This could be an opportunity for an ambitious 1st Line Support Technician to develop or fantastic chance for a strong 2nd Line Technician to further their career. Based in Telford the company provides an exciting environment to further your skills and knowledge with various projects to get involved in while working day-to-day to provide support across this growing business. Duties To actively manage escalations from the 1st line team, ensuring that actions are resolved efficiently and users updated To investigate, diagnose and resolve IT support issues where possible, working with users, other staff and third party suppliers as appropriate Taking ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary To ensure consistent delivery of high quality services to all clients Assist with agreed plans to install or upgrade items of hardware and/or software as directed Skills and Experience Experience in an IT support role Good knowledge Office 365 Salesforce experience would be an advantage Excellent communication skills and telephone manner Efficient and organised approach to workload Ability to set expectations and communicate results Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 2nd Line Support Engineer, 2nd Line Support Technician,2nd Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 2nd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support may also be considered for this role. - provided by Dice SALESFORCE

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