2nd / 3rd Line IT Support Engineer (MSP) - Windows, Emails, Networking

Recruiter
Recruitment Revolution Limited
Location
United Kingdom
Posted
12 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
2nd / 3rd Line IT Support Engineer (MSP) - Windows, Emails, Networking(Ideally MCSE or equivalent) London W7 30,000 - 40,000 + Pension + Bonus Potential About Us We are a highly ambitious IT services and support company providing thecomplete suite of Managed Service Provider (MSP) functions andoutsourced IT services from server maintenance to provision of hostedVoIP Telephony. Since launching in 2005 we have established ourselves as a leadingprovider of IT related services, built on our reputation for outstandingresponsive service. We look after a range of companies and private individuals, covering avariety of market sectors mostly based around London. To date thebusiness has grown entirely through referral which we take pride in as ameasure of the service we provide. Our next phase of developmentincludes marketing our services to further fuel growth and this vacancyis as a result of our expansion. We are proud to offer a welcoming team environment enabling you toexcel and develop as an engineer. We believe in building a collaborativeinternal peer group culture where engineers support and learn from eachother in solving our clients problems. About The Role: + 2nd to 3rd Line IT Support role, with potential to take on managementresponsibilities for the right candidate. + Particularly suitable for those who have worked in MSP's before orbeen responsible for managing an in-house helpdesk. + It's essential the candidate has technical experience in the taskstypical in providing IT support to businesses largely run on Microsoft products. + An MCSE or equivalent is highly desirable. This role should appeal to competent technology all-rounders who areinterested in joining an ambitious company which is in the process ofaccelerating growth with all the opportunities that offers. Specific duties include: + Providing technical support to our clients both onsite and remotely. + Research and seek solutions to problems and documenting findings in atimely and effective manner. + Contributing to helping manage the helpdesk ensuring tickets arehandled quickly and to a high standard. + Assisting in managing client relationships and representing thecompany in a positive manner. + Managing various cloud services as necessary. Expertise in the majority of the following areas: + Office 365 / Exchange emails. + Windows server knowledge / Hyper V virtualisation. + Networking - routers, switches, vlans and other networking aspects. + Remote support software such as TeamViewer. + RMM tool knowledge. + Anti-Virus / security software such as Webroot and ESET. + Mobile device management software such as In-tune. + General PC / Mac trouble shooting skills. + Telephony / VoIP systems experience. + Backup / server monitoring tools. + Autotask and IT Glue CRM platforms knowledge is beneficial. + AWS / Google cloud knowledge desirable. + Excellent communication skills with customers written and verbally. + Various other skills related to providing IT services to other businesses. The candidate should be a good communicator who is friendly and patientand is happy engaging with a variety of clients, from VIPs to junior staff. This role requires a person who is able to take ownership of a problem,research it and provide a resolution. Ideally you would enjoy readingand learning about technology. You are someone who is flexible in regards to your duties and have apositive approach to your work and enjoy contributing to building amotivated environment. You may have worked in the following capacities: IT Helpdesk Manager, IT Manager, IT Support Manager, 2nd / 3rd Line ITManager, 2nd / 3rd Line IT Consultant. Interested? Just Apply Below... ...But first a little formality. By applying you explicitly consent tous processing & passing your application to our client for reviewfor this vacancy only. If your skills match the role you will hear backfrom us within 2 business days. If you have any pre-applicationquestions please contact us quoting the job title & ref. Good luck,Team RR. - provided by Dice AWS, CLOUD, CRM, MCSE, MICROSOFT, MOBILE, SAP CRM, VOIP, WINDOWS, WINDOWS SERVER

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