Data Analyst (Service Delivery) - Financial Services

Recruiter
ARGOS
Location
Blakelands
Posted
12 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Data Analyst - Financial ServicesMilton Keynes Refresh your career. Revolutionise Retail Financial Services. We'regoing digital in a big way and giving our customers more of what theywant, when they want it. It's nothing less than a retail revolution -and we need all kinds of talent to lead and deliver it.Financial Services is at the heart of this transformation with around 2million customers and growing. You would be joining the Technology teamat a crucial time in our journey. So whether you want to develop yourcareer in IT Service, IT Architecture, IT Development, Risk, Security,or the PMO, there has never been a more exciting time to join us. The role of the Data Analyst is to provide analytical data around theperformance of key Group Partners. They will review performance againstagreed Service SLA's and KPI's, highlighting any breaches to the ServiceManagement team What you'll be doing * Collate, file and review reporting being produced by our key Partners * Analyse and identify trends in order to support the Service Managementteam * Produce performance analysis for key vendors and partners highlightingbreach of SLA's and KPI's * Collate Service Delivery reporting packs* Support the build and maintenance of the overarching Group Service catalogue* Produce and manage a basic tracker sheet outlining services to becaptured and those completed so far* Support Senior Manager in the management of Infrastructure operationalbudgets. Tasks to include raising regular PO's, producing ad hocfinancial reports for Senior Management * Support in the development and production of the monthly Governancepacks feeding into the monthly Service Review Board * Maintain systems and spread sheets to ensure the accuracy andintegrity of reporting dataHow?* Regular interaction with key Partners and colleagues * Support senior members of the team * Proactively seek opportunities for performance improvementYou * Able to conduct detailed analytical analysis of data and be able tohighlight trends * Knowledge of ITIL practices * Experience within Retail and Financial Services* Knowledge of Jira/Confluence* Strong Excel skillsBenefits* Company pension - We double your 4% contribution* Discount at Argos, Sainsbury's and Habitat* Holidays - 24 to 27 with the option to buy up to 10 days per year* Bonus* Sharesave scheme - Risk-free way to buy shares at a discounted rate* Childcare vouchers* Cycle to work scheme* Season Ticket Loan* 2 days paid leave to volunteer to an organisation close to your heart* One professional subscription per year - provided by Dice ITIL, JIRA, SERVICE DELIVERY, SERVICE MANAGEMENT, SLA

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