IT Support - Whitstable - Unix 25k URGENT

Recruiter
Tribus Consulting Ltd
Location
Chestfield
Posted
11 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

My client is a successful private company providing leading edge solutions to the Telco sector. Our products/solutions are deployed in a number of Tier 1 Telcos in Europe mainly under 8/6 support but some on 24/7 basis.

Job Function

Integration & Support Function

Responsibilities

  • Work as part of a team providing professional and comprehensive support to customers.
  • Dealing with customer technical issues by email or over the telephone on a daily basis
  • Maintaining/Improving technical diagnostic information for different solutions/products/customers
  • Working alongside project development teams to both gain experience of the product/solution and assist in testing, integration and deployment.
  • Providing customer feedback on their issues as they are progressed and record any interactions within the call handling system.
  • Recreating problems in house and providing evidence where bug fixes are required.
  • Availability to attend for customer visits on very complex technical support issues that might affect sales and sales pipeline.
  • Provide out of hours cover for Priority 1 support calls (initially 1 weeks in every 4)

Essential Requirements

  • Proven experience supporting UNIX environments with in-depth knowledge of at least one of the core flavours such as Sun Solaris, HP-UX , AIX , Linux (Red Hat or Suse).
  • Knowledge/experience of working in distributed, cross platform server environments.
  • Good diagnostic skills ability to work logically and methodically
  • Good communicator â€" Verbal and written
  • Fast learner, able to multi-task and work under pressure

Desirable Skills

  • Some Telecommunications knowledge (Radio & Fixed wire)
  • Programming and shell scripting skills (Python/Bash)
  • Knowledge of Databases and SQL
  • Previous experience of clustering environments.
  • Experience with logical volume management
  • SAN & Storage experience and exposure

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