Customer Service Officer (Science Graduate Opportunity)

Recruiter
Cameo Consultancy (Recruitment) Ltd
Location
Halesowen
Posted
12 Feb 2018
Closes
22 Feb 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job Description

A long established progressive family business specialising in laboratory equipment are keen to secure an experienced technical Customer Service Officer to join the team on a full time permanent basis. The position of Customer Service Officer consists of providing excellent customer service and administrative support.

Customer Service duties and responsibilities

80% of the role

  • Sales order processing and analysis
  • Preparing quotations
  • Customer price maintenance
  • Ensures and provides quality service to both internal and external customers
  • Taking ownership of complaints and queries and proactively following through to resolution
  • Ensuring all customer queries (including technical) are well investigated and resolved, and escalating queries if appropriate to a senior member of the team
  • Field sales support (recording meetings and dealing with follow-up, sample and literature requests, liaising with customers and making appointments)
  • Assisting in improving and monitoring procedures and processes to ensure the most cost-effective and most efficient service
  • Assisting in preparing and developing the documentation of the organisation's procedures for customer service

Administrative / Accounts Duties

20% of the role:

  • Sales ledger receipts
  • Sales credit control
  • Posting purchase invoices
  • Raising purchase orders (inc. order progressing)
  • Other duties (including opening post, post room, expenses, credit card transactions, month end routine, time sheets, warehouse and delivery analysis)

Qualifications and skills:

  • Life Science degree scientific
  • Excellent verbal and written communication skills
  • Working effectively both independently and as part of a team
  • Advanced Microsoft Office
  • Positive attitude, along with a good sense of customer service

What's in it for you?

As the Customer Service Office, you'll be working with a friendly bunch of people within a bright and airy modern office to work in with lots of parking available, it's a great place to work. There's a kitchen area with all facilities you need plus, a gym too!

On joining, you'll receive a thorough induction plan to make sure you understand the systems, processes, and products. You will also have on-going training and development plans.

The starting salary offered is £18,000 and you receive 33 days holiday (including 8 bank holidays), and a pension too!

Please forward your application and covering letter to Julie Allan

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