Junior SEO Account Manager

Recruiter
Noble Recruiting Ltd
Location
Chelmsford
Posted
12 Feb 2018
Closes
20 Feb 2018
Contract Type
Permanent
Hours
Full Time
Job Description

Junior SEO Account Manager
Chelmsford

Salary: Up to £20,000 depending on experience

Job Overview
My expanding client are currently seeking an Account Manager with strong communication skills to join our award winning digital marketing company. As an account manager you will be responsible for handling a number of client accounts. You will need to build relationships with your customers as well as handle any projects, accounts, or issues that might be relative to the client. You will be expected to liaise frequently with the clientele to assure them of their importance and help build the customers respect and trust. This role involves managing a number of client accounts therefore it is vital you are able to manage each one effectively and have the ability to prioritise various tasks.

The Key Responsibilities and Accountabilities:
Managing multiple client accounts
Liaising directly with clients either by telephone, electronically or face to face
Responding promptly to customer inquiries
Handling and resolving customer queries, issues and complaints (troubleshoot)
Obtaining and evaluating all relevant information relating to allocated client accounts
Working with the sales team on the handover of new client accounts and the setting up of these accounts
Compiling and processing monthly orders for your client accounts
Organising and prioritising your workload effectively to meet client and business timeframes
Directing requests and unresolved issues to the relevant source
Keeping all records of client interactions, campaign strategies, actions taken and reports up to date
Preparing and distributing client reports
Continuously evaluating and identifying client needs to drive process improvements that positively impact on the client experience
Reviewing client campaigns and identifying other business opportunities
Taking part in conference calls with current clients and potential clients
Liaising with internal departments to ensure smooth running and effectiveness of client campaigns
Undertaking any training required to aid your role as customer care account manager

Key Requirements & Skills
Account Management/Sales Experience 1-2 years
Experienced in using Microsoft Excel, PowerPoint and Word
Excellent at communicating with team, clients and prospects
Professional attitude to work at all times
Able to work quickly, accurately and under pressure
Highly driven, ambitious and eager to learn

Noble Recruiting are an equal opportunities employer. Please note that due to a high number of applications only successful candidates will be contacted.

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