IT Support Analyst

Recruiter
Conviviality Retail
Location
Cheshire
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
We have a fantastic opportunity for an IT Support Analyst to join our team based at our Head Office in Crewe. In return we will offer the successful candidate a competitive salary. Conviviality Retail is a growing, ambitious and fast paced business with a team who want to make a difference; an exciting place to work. We are the UKs largest off-licence operator with a growing portfolio of almost 900 stores under the brands of Bargain Booze, BBs Warehouse, Wine Rack, Select Convenience and Central Convenience. The successful IT Support Analyst will play a key role in providing technical support for internal staff and for IT improvement projects. As our IT Support Analyst you will: - Troubleshoot IT problems on laptops, PCs, mobiles, network and telephony - Deliver exceptional customer service whilst responding to all support queries and adhere to all service management principles - Administer user accounts ensuring security is maintained - Manage escalations to external support providers, driving a high quality of service - Identify IT problems and provide solutions to prevent recurrence - Contribute technical ideas and solutions to drive improvements to the company infrastructure and systems Attributes required to be our IT Support Analyst: - 3 years of experience in a similar 2nd Line support role - Strong Active Directory administration skills - Demonstrable fault-finding skills for troubleshooting IT issues in a Microsoft environment - A willingness and ability to join an out-of-hours (24x7) on call rota - Tenacious and enquiring mind with a strong desire to discover solutions to complex problems - At least one of the following: Expertise in automated software deployment using Microsoft tools, Bitlocker implementation, Advanced Active Directory (i.e. ADFS, Certificate Services, domain trusts, DNS, GPO, Schema) Desirable attributes: - Microsoft Certification or IT Degree Educated - Mobile Device Deployment - Windows Server experience (Windows Server 2012+) - Mobile Device Management - Avaya IP Telephony (implementation, administration, troubleshooting) - Sophos Enterprise (implementation, administration, troubleshooting) - ITIL Qualified The ideal IT Support Analyst candidate will have experience in a similar role, with strong experience of incident management. You will have an extensive knowledge of troubleshooting Microsoft Windows and Office within a corporate environment. You will have a tenacious and ambitious disposition with a strong desire to exceed expectations and a passion to deliver an exceptional level of customer service. A flexible approach to work and the willingness and ability to join an out-of-hours on call rota (on call payment awarded) is critical. The ability to communicate effectively and produce high-quality and accurate technical documentation is essential. To apply for the role of IT Support Analyst please click ‘apply’ now! We’d love to hear from you!

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