Service Designer/User Researcher

Recruiter
Parity Professionals Limited
Location
North Lanarkshire
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Contract
Hours
Full Time
Service Designer/User Researcher - 10 weeks - Central Belt Scotland - £350-460 per day The Role: Take forward the work already started by working groups to: analyse failure within services and identify root causes for that failure Understand opportunities for improvement within an existing service Identify and understand user needs and arrange these into rational user stories & journeys within the service through conducting user research e.g. in depth interviews; co-creation workshops; and usability Look for commonalities in activities across services where products could be made Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based Involve the team in user research to help everyone develop a deep understanding of users Create clear findings that help the team continuously improve the service, based on data and evidence Essential Criteria: Experience (3 years +) of conducting Service design and user research and delivery within private and public sector organisations to create user-focused research that supports the provision of accessible services and a consistent user experience. Compliance with information security policies Desirable to have experience of working on digital online services and CRM platforms Agile project working Parity - Source, Develop, Transform Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

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